Al Mishqaat values your privacy and is committed to handling customer information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using our ecommerce store.
This policy is general business policy content and not legal advice. If you need help with a specific privacy concern, please contact support at [email protected].
We may collect personal information that you provide directly when you place an order, contact us, create an account, subscribe to updates, or request support. This may include your name, email address, phone number, billing details, shipping address, and order information.
We may also collect limited technical information when you browse the website, such as device type, browser type, approximate location based on IP, pages visited, and general usage activity.
We may use collected information to operate our store, process orders, arrange shipping, confirm payments, communicate with you, respond to inquiries, improve customer service, prevent fraud, maintain records, and improve the website experience.
Your information may also be used for service-related messages such as order confirmations, delivery updates, return processing, and account-related notices.
When you place an order, we use your information to verify the transaction, process payment, prepare the order, and arrange delivery. Payment transactions may be processed by third-party payment providers. We do not claim that all payment information is stored by us directly, and handling may depend on the payment method used.
We may receive limited transaction status details from payment partners to confirm whether payment was successful, pending, or declined.
Our website may use cookies or similar technologies to support basic website functions, remember user preferences, improve performance, and understand how visitors use the store. These tools may help us track pages viewed, shopping activity, and general traffic patterns.
Basic analytics data is generally used to improve website usability, product presentation, and store operations. You may be able to control some cookie behavior through your browser settings, although disabling certain cookies may affect website functionality.
We do not sell customer personal information as part of ordinary store operations. We may share necessary information with service providers that help us run the business, such as payment processors, courier partners, hosting providers, technology providers, and customer support tools.
We may also share information where reasonably necessary to protect our business, investigate fraud, enforce store policies, respond to legitimate requests, or comply with applicable legal obligations.
We keep customer information for as long as reasonably necessary for order fulfillment, support, recordkeeping, fraud prevention, tax or accounting needs, and internal business purposes. Retention periods may vary depending on the nature of the data and the purpose for which it was collected.
If you create an account, you may review or update some of your account details through the website if that feature is available. You may also contact us to request updates to inaccurate information. If you no longer wish to receive non-essential promotional messages, you may opt out where such option is provided or contact us directly.
Subject to applicable law and practical verification requirements, you may request access to certain personal information we hold about you, request correction of inaccurate details, or ask questions about how your data is used. We may need to verify your identity before acting on certain requests.
For case-specific help regarding your data, customers should contact support at [email protected].
We take reasonable operational steps to help protect customer information from unauthorized access, misuse, or disclosure. However, no internet transmission or storage method can be guaranteed as completely secure, and customers should also use strong passwords and protect their account access.
Our website is intended for general users and purchases should be made by individuals who can lawfully enter into transactions. We do not knowingly collect personal information from children for independent purchasing activity.
We may update this Privacy Policy from time to time to reflect changes in store operations, technology, or business practices. The latest version posted on this page will apply to current use of the website.
If you have questions about this Privacy Policy or need help with a specific request, please contact Al Mishqaat at [email protected].
