At Al Mishqaat, we want customers to have a fair and clear understanding of how returns, refunds, and exchanges are handled. This policy explains the general conditions that apply to items purchased through our ecommerce store.
This page is general business policy content and not legal advice. For case-specific help, please contact support at [email protected] before sending any item back.
Customers may request a return for eligible items within a reasonable period after delivery, provided the item is unused, in its original condition, and returned with original packaging, tags, accessories, and proof of purchase where available. Returned items should show no signs of misuse, washing, alteration, or damage caused after delivery.
We reserve the right to decline a return request if the item does not meet return conditions or if the request is made after the allowed review period communicated by our store or support team.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible at [email protected] with your order details and clear photos where possible. Prompt reporting helps us assess the issue and offer the most appropriate resolution.
Depending on the situation, we may offer a replacement, exchange, store adjustment, or refund after review. Customers should contact support for case-specific guidance before attempting a return.
Certain items may not be eligible for return or exchange due to hygiene, safety, customization, perishability, intimate use, or other business-related reasons. Items marked as final sale, clearance, personalized, made to order, opened consumables, or products not suitable for resale may be treated as non-returnable unless they arrive damaged or incorrect.
To request a return, customers should email [email protected] with their order number, item details, reason for return, and supporting images if relevant. Our support team will review the request and provide instructions if the return is approved.
Items should not be returned without prior confirmation from our support team. Unauthorized returns may face delays in processing or may not be accepted.
Once a returned item is received, it will be inspected to confirm its condition and whether it meets the requirements of this policy. Approval of a refund or exchange depends on the inspection outcome, the reason for return, and compliance with the return instructions.
If a refund is approved, it will generally be issued through the original payment method where possible, or through another suitable method based on the order and payment type. Processing times can vary depending on the payment provider, bank, or service used.
Original shipping charges may be non-refundable unless the return is due to our error, such as sending the wrong item or a confirmed defective product. Any deductions, if applicable, will be communicated during the review process.
If you would prefer an exchange instead of a refund, please mention this when contacting support. Exchanges are subject to stock availability and approval of the return request. If the requested replacement is unavailable, we may discuss alternative options with you.
Unless the item was received damaged, defective, or incorrect, the customer may be responsible for return shipping costs. We recommend using a reliable shipping method and keeping proof of dispatch where appropriate. We are not responsible for return parcels lost in transit when shipped without tracking or proof.
Return reviews, inspections, exchanges, and refunds are handled within reasonable operational timelines. Delivery partners, payment processors, public holidays, and product verification may affect the overall timeline. We appreciate your patience while requests are reviewed.
If an order is refused at delivery or cannot be delivered because of incorrect customer information, any refund may be adjusted for shipping, handling, or return costs, depending on the circumstances and the condition in which the parcel is returned to us.
If you have any questions about whether your item is eligible for return, refund, or exchange, or if you need case-specific help, please contact Al Mishqaat support at [email protected].
